We do not ship orders to the following regions, as authorized distributors are available locally: Japan, China, Hong Kong, Macau, Taiwan, Vietnam, Kazakhstan, Malaysia, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain, United Kingdom, European Union countries, Russia, and Africa.
For purchases in these areas, please contact or visit our authorized distributors.
Distributor information can be found here:
https://www.ya-man.co.jp/en/company/stores/

Shipping is done via UPS or DHL with insurance and a tracking number. Delivery time is typically within 5-7 business days by DHL and 10-14 business days by UPS.

Please note:
Estimated delivery times are determined by the number of business days (Monday to Friday, excluding holidays) from the day your order is placed. These are estimated delivery times only and are not guaranteed. Orders are processed within 1-3 business days. Orders placed with Free Shipping are dispatched by Standard Shipping method.

The shipping cost is a global flat rate. We send our products by UPS or DHL . In very rare cases, however, it may not be possible to deliver to certain countries by UPS.

All of our products are shipped from Japan.

We usually ship the item within 1-3 business days after the payment is received. The parcel will then be in transit for estimate shipping days, so altogether please calculate about business days. Also please keep in mind that it may take some additional day(s) at customs (which unfortunately we cannot control) and there might be some delays due to holidays or a sudden reduction in stock.

After your item has shipped, you will immediately receive an UPS or DHL tracking number by email so you can keep track of your parcel's location at any time. Since it is traceable, safe and insured, there's no need to worry. However, please track your parcel yourself and make sure you know when it will arrive. We will keep you informed if there are any major delays. We are always here for you via email or phone. Our interest is to satisfy our customers.

The Purchaser is the importer of record and must comply with all laws and regulations of the destination. Please note that for countries outside Japan import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. Additional charges for customs clearance must be fulfilled by the purchaser. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If you have any further questions, please contact our customer service team on hello@ya-manusa.com

COVID-19 Policies

YA-MAN’s takes the health concerns around the Coronavirus very seriously and encourages their large staff and customers to prioritize their health first.

We are working on providing a safe environment for our customers and employees.

Temporarily suspending product returns – in order to protect our employees and our customers from any additional risk, we will not be accepting returns of any merchandise until further notice. Once a product has left the our logistic center, we cannot accept it back and give a refund.

Should you refuse to accept delivery of your order at the time of its arrival, you will receive your credit minus any international shipping costs incurred by YA-MAN USA LTD. plus a 20% handling charge. Once we receive the return package and it is examined and approved by our returns department, we will credit your account.

Purchase orders are processed in real time, making it possible for customers to receive their orders quickly, therefore cancellation is not possible after the order is confirmed.