Shipping (International Delivery)

We do not ship orders to the following regions, as authorized distributors are available locally:

Japan, China, Hong Kong, Macau, Taiwan, Vietnam, Kazakhstan, Malaysia, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain, United Kingdom, European Union countries, Russia, and Africa.

For purchases in these areas, please contact or visit our authorized distributors.

Distributor information can be found here:

https://www.ya-man.co.jp/en/company/stores/

Shipping Methods & Delivery

All products are shipped from Japan.

Orders are shipped via DHL or UPS with tracking information.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Estimated transit times after shipment are generally:

• DHL: 5–7 business days

• UPS: 10–14 business days

Business days are Monday through Friday, excluding applicable holidays.

All delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to customs clearance, carrier delays, holidays, weather, government actions, or other circumstances outside YA-MAN's reasonable control.

Orders eligible for Free Shipping will be shipped using the Standard Shipping method selected by YA-MAN.

In rare cases, DHL or UPS may not be able to deliver to a particular destination. YA-MAN may use an alternative available shipping method where appropriate.

If YA-MAN is unable to ship an order within the timeframe required by applicable law, we will contact the customer regarding available options.

Tracking

Once your order has shipped, tracking information will be sent to the email address associated with your order.

Customers are responsible for monitoring the tracking status of their shipment and responding promptly to any requests or delivery instructions from the shipping carrier.

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Customs, Duties & International Shipping Policy

Customs & Import Regulations

For all orders shipped internationally, the purchaser or recipient is considered the importer of record, unless otherwise stated, and is responsible for complying with all applicable laws, regulations, and customs requirements of the destination country.

Local customs authorities may require additional information or documentation before releasing a shipment. Customs clearance procedures may also result in delays beyond the estimated delivery date.

YA-MAN is not responsible for delays caused by customs authorities, government agencies, or shipping carriers.

Customers are responsible for confirming that the products ordered may be legally imported into the destination country or region.

YA-MAN cannot be held responsible for shipments that are delayed, rejected, confiscated, or otherwise restricted by local customs authorities due to destination-specific import regulations, except to the extent otherwise required by applicable law.

United States Customs Requirements

For shipments to the United States, U.S. Customs and Border Protection (CBP) or the shipping carrier may require the recipient to provide additional identification or importer information, including an SSN (Social Security Number), IRS number, EIN (Employer Identification Number), or CBP-assigned importer number, before the shipment can be cleared for delivery.

If such information is requested, the purchaser or recipient is responsible for providing the required information directly to the appropriate customs authority or shipping carrier within the requested timeframe.

Failure to provide the required information may result in customs delays, the shipment being returned to YA-MAN, or, in certain circumstances, the shipment being abandoned, confiscated, destroyed, or otherwise disposed of by customs authorities or the shipping carrier.

Import Duties, Taxes & Customs Fees

Unless specifically stated otherwise at checkout, product prices and shipping charges do not include import duties, customs duties, taxes, brokerage fees, customs clearance fees, or other charges imposed by the destination country, customs authorities, or shipping carrier.

Any such charges are the sole responsibility of the purchaser or recipient.

The amount of duties, taxes, and customs-related charges varies depending on factors including the destination country, product classification, country of origin, and declared value of the shipment.

Because these charges are determined by local authorities and/or the shipping carrier, YA-MAN is unable to control, determine, or predict the final amount.

If payment of duties, taxes, or customs-related charges is required, the shipping carrier may contact the recipient directly before delivery or customs release.

The purchaser or recipient is responsible for responding to the carrier and completing all required payments and customs procedures within the timeframe specified by the carrier or customs authorities.

Customer-Caused Customs or Delivery Failure

A shipment may be returned to YA-MAN, abandoned, confiscated, destroyed, or otherwise disposed of if delivery or customs clearance cannot be completed due to an action or failure to act by the purchaser or recipient.

Customer-caused customs or delivery failures include, but are not limited to:

• refusal or failure to pay applicable import duties, taxes, customs charges, brokerage fees, or carrier-imposed fees;

• failure to provide required customs, importer, identification information, or documentation within the requested timeframe;

• refusal to accept delivery;

• failure to respond to the shipping carrier or customs authorities;

• provision of an incorrect, incomplete, or undeliverable shipping address; or

• any other failure by the purchaser or recipient to complete the customs clearance or delivery process.

Returned Shipments & 20% Restocking and Handling Fee

If a shipment is returned to YA-MAN as a result of a customer-caused customs or delivery failure, a restocking and handling fee equal to 20% of the merchandise value will be deducted from the customer's refund.

In addition to the 20% restocking and handling fee, all actual costs incurred by YA-MAN in connection with the original shipment and its return will also be deducted from the refund, including, where applicable:

• original shipping charges;

• return shipping charges;

• import duties and taxes charged to YA-MAN;

• customs clearance charges;

• brokerage fees;

• storage or warehouse charges;

• carrier-imposed return or administrative charges; and

• other reasonable costs charged to YA-MAN in connection with the shipment, customs clearance, or return.

Original shipping charges are non-refundable in these circumstances.

Accordingly, any applicable refund will be calculated based on the merchandise value paid by the customer, less the 20% restocking and handling fee and all applicable actual costs incurred by YA-MAN as described above.

Abandoned, Confiscated, Destroyed or Unrecoverable Shipments

If a shipment is abandoned, confiscated, destroyed, disposed of, or otherwise cannot be returned to YA-MAN because the purchaser or recipient:

• refuses or fails to pay required duties, taxes, or other charges;

• fails to provide required customs or identification documentation;

• fails to respond to the shipping carrier or customs authorities;

• refuses or fails to accept delivery; or

• otherwise fails to complete customs clearance or delivery,

YA-MAN reserves the right to deny a refund to the extent permitted by applicable law.

YA-MAN will not be responsible for losses resulting from the purchaser's or recipient's failure to comply with applicable customs requirements or carrier instructions, except to the extent otherwise required by applicable law.

Exceptions — YA-MAN Error or Product Issue

The 20% restocking and handling fee described above will not apply where the return results from an error by YA-MAN or another circumstance for which YA-MAN is legally responsible.

This includes, where applicable:

• an incorrect product shipped by YA-MAN;

• a product received damaged or defective, subject to YA-MAN's applicable warranty and return policies;

• incorrect or incomplete shipping or customs documentation caused by YA-MAN; or

• another shipping or fulfillment error directly attributable to YA-MAN.

Such cases will be handled in accordance with YA-MAN's applicable warranty, replacement, refund, and other policies and applicable law.

Customs Delays

Estimated delivery dates do not include customs clearance time.

Customs processing times vary by country, shipment, and local authority and are outside of YA-MAN's control.

YA-MAN is not responsible for delivery delays caused by customs inspections, requests for additional documentation, payment of duties or taxes, government actions, or other customs or carrier-related procedures.

Customs Duties and Taxes Paid by the Customer

Import duties, taxes, brokerage fees, customs clearance fees, and other charges paid directly by the purchaser or recipient to customs authorities, shipping carriers, or other third parties are not collected by YA-MAN and are generally non-refundable by YA-MAN.

If a customer believes that duties or taxes paid to a customs authority are eligible for reimbursement or refund, the customer is responsible for contacting the applicable customs or tax authority directly.

YA-MAN cannot guarantee the refund or reimbursement of duties, taxes, or other charges collected by third parties.

Questions About Duties & Import Requirements

Customers are encouraged to contact their local customs office or tax authority before placing an international order if they have questions regarding product import eligibility, duties, taxes, customs procedures, or other applicable charges.

For questions regarding your YA-MAN shipment, please contact our Customer Service team at:

hello@ya-manusa.com

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Returns, Exchanges & Cancellations Policy

Final Sale — No Returns or Exchanges

Due to the personal-use nature of our beauty, skincare, and beauty device products, as well as hygiene, product integrity, quality-control, and safety considerations, all sales are final unless otherwise expressly stated by YA-MAN.

YA-MAN does not accept returns or exchanges for customer convenience, including unopened or unused products, except where otherwise required by applicable law.

Once an order has been shipped from our logistics center, YA-MAN does not accept returns or exchanges for reasons including, but not limited to:

• change of mind;

• ordering the wrong product, model, color, or quantity;

• dissatisfaction based on personal preference;

• finding the product at a lower price elsewhere;

• products no longer wanted or needed;

• products that have been opened, used, tested, or removed from their original packaging; or

• any other customer preference or customer-caused reason.

Because YA-MAN cannot verify the storage, handling, hygiene, product integrity, or condition of merchandise after it has left our controlled distribution environment, returned products generally cannot be placed back into inventory or resold.

This Final Sale policy applies to unopened and unused products as well as opened or used products, except as expressly provided below or otherwise required by applicable law.

This policy does not affect any rights that cannot legally be waived or limited under applicable law.

Damaged, Defective or Incorrect Products

Our Final Sale policy does not apply when an issue is attributable to YA-MAN or where a return, replacement, repair, or refund is otherwise required by applicable law.

Please contact YA-MAN Customer Service promptly if:

• you received an incorrect product;

• your product arrived damaged;

• your product appears to be defective; or

• there is another fulfillment error attributable to YA-MAN.

Please contact:

hello@ya-manusa.com

Customers may be required to provide the order number, photographs or video of the product and packaging, serial number, proof of purchase, and other information reasonably necessary for YA-MAN to evaluate the claim.

Please do not return any product without first contacting YA-MAN and receiving return authorization and instructions.

Unauthorized returns do not automatically qualify for a refund or exchange and may be refused or returned to the sender.

Approved claims will be handled in accordance with YA-MAN's applicable warranty, replacement, repair, or refund procedures and applicable law.

Refused Delivery & Customer-Caused Returns

Refusing delivery does not constitute an authorized return or cancellation.

If a customer refuses delivery, fails to accept delivery, fails to respond to the shipping carrier, provides an incorrect or incomplete delivery address, or otherwise causes a shipment to be returned to YA-MAN, the shipment will be treated as a customer-caused return.

If the merchandise is successfully returned to and received by YA-MAN, any refund that YA-MAN determines is applicable will be subject to:

• a restocking and handling fee equal to 20% of the merchandise value; and

• deduction of all actual costs incurred by YA-MAN in connection with the original shipment and return.

Such costs may include original shipping charges, return shipping charges, carrier fees, storage fees, brokerage fees, customs charges, duties, taxes, and other reasonable costs charged to YA-MAN in connection with the shipment or return.

Original shipping charges are non-refundable in these circumstances.

The 20% restocking and handling fee will not apply where the return results from an error by YA-MAN, a damaged or defective product covered by an applicable YA-MAN policy, or another circumstance for which YA-MAN is legally responsible.

International shipments are also subject to YA-MAN's Customs, Duties & International Shipping Policy above.

Order Cancellations

YA-MAN processes orders promptly in order to ship purchases as quickly as possible.

If you need to request a cancellation or modification, please contact YA-MAN Customer Service as soon as possible at:

hello@ya-manusa.com

We will make reasonable efforts to accommodate a cancellation or modification request if the order has not yet entered the fulfillment process.

However, submission of a cancellation or modification request does not guarantee that the request can be accommodated.

Orders cannot be canceled or modified once they have entered the fulfillment process, even if the order has not yet shipped or tracking information has not yet been issued.

Once an order has entered fulfillment or has been shipped, it will be subject to this Returns, Exchanges & Cancellations Policy.

If YA-MAN is unable to fulfill or ship an order within the timeframe required by applicable law, the order will be handled in accordance with applicable legal requirements.

Refund Processing for Approved Refunds

Where a refund is approved by YA-MAN, the refund will generally be issued to the original method of payment.

The amount refunded may be subject to applicable deductions described in this policy or YA-MAN's Customs, Duties & International Shipping Policy.

Processing times may vary depending on the payment provider or financial institution.

YA-MAN is not responsible for processing delays caused by banks, credit card companies, payment processors, or other financial institutions after YA-MAN has submitted the refund.

Unauthorized Returns

Products returned to YA-MAN without prior authorization will not automatically qualify for a refund or exchange.

YA-MAN reserves the right to refuse unauthorized returns, return the merchandise to the sender, or otherwise handle the merchandise in accordance with applicable law.

Any additional shipping or handling costs resulting from an unauthorized return may be the responsibility of the customer where permitted by applicable law.

Questions

If you have questions regarding an order, damaged or defective product, warranty claim, or this policy, please contact YA-MAN Customer Service before sending any merchandise back to us:

hello@ya-manusa.com

By placing an order with YA-MAN, the customer acknowledges responsibility for complying with applicable customs and delivery requirements and acknowledges this Returns, Exchanges & Cancellations Policy, subject to any rights that cannot legally be waived or limited under applicable law.

Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be limited or waived under applicable law.