We offer international delivery ONLY to Canada,UK, EU and Australia.
Shipping is done via EMS (Express Global Mail) with insurance and a tracking number. Delivery time is typically within 7 business days from receipt of payment.
The shipping cost is a global flat rate. We send our products by EMS (Express Mail Service by the Japanese post office). In very rare cases, however, it may not be possible to deliver to certain countries by EMS. In this case we will ship by regular air mail and we might ask you to pay the price difference if it is more expensive.
All of our products are shipped from Japan.
We usually ship the item within 1-3 business days after the payment is received. The parcel will then be in transit for 2-4 business days, so altogether please calculate about 7 business days. Also please keep in mind that it may take some additional day(s) at customs (which unfortunately we cannot control) and there might be some delays due to holidays or a sudden reduction in stock.
After your item has shipped, you will immediately receive an EMS tracking number by email so you can keep track of your parcel's location at any time. Since it is traceable, safe and insured, there's no need to worry. However, please track your parcel yourself and make sure you know when it will arrive. We will keep you informed if there are any major delays. We are always here for you via email or phone. Our interest is to satisfy our customers.
Please note that for countries outside Japan import duties and taxes may be levied once your order reaches your country. Charges and customs holding times may vary depending on the value of the package and the final destination address. We try our best to keep charges as low as possible, however we are unable to control or predict the final charges. If you need to pay import duties and taxes, the courier will contact you for more information ahead of delivery. If you have any further questions, please contact our customer service team on firstname.lastname@example.org