We do not ship orders to the following regions, as authorized distributors are available locally: Japan, China, Hong Kong, Macau, Taiwan, Vietnam, Kazakhstan, Malaysia, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Bahrain, United Kingdom, European Union countries, Russia, and Africa.
For purchases in these areas, please contact or visit our authorized distributors.
Distributor information can be found here:
https://www.ya-man.co.jp/en/company/stores/
Shipping is done via UPS or DHL with insurance and a tracking number. Delivery time is typically within 5-7 business days by DHL and 10-14 business days by UPS.
Please note:
Estimated delivery times are determined by the number of business days (Monday to Friday, excluding holidays) from the day your order is placed. These are estimated delivery times only and are not guaranteed. Orders are processed within 1-3 business days. Orders placed with Free Shipping are dispatched by Standard Shipping method.
The shipping cost is a global flat rate. We send our products by UPS or DHL . In very rare cases, however, it may not be possible to deliver to certain countries by UPS.
All of our products are shipped from Japan.
We usually ship the item within 1-3 business days after the payment is received. The parcel will then be in transit for estimate shipping days, so altogether please calculate about business days. Also please keep in mind that it may take some additional day(s) at customs (which unfortunately we cannot control) and there might be some delays due to holidays or a sudden reduction in stock.
After your item has shipped, you will immediately receive an UPS or DHL tracking number by email so you can keep track of your parcel's location at any time. Since it is traceable, safe and insured, there's no need to worry. However, please track your parcel yourself and make sure you know when it will arrive. We will keep you informed if there are any major delays. We are always here for you via email or phone. Our interest is to satisfy our customers.