Q: What does the warranty cover?
A: a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. Upon receiving order,Please register your products.CLICK
Please note that the warranty is void on the following:
- Products purchased other than this online
- Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications If you have any questions or concerns, please contact our customer service firstname.lastname@example.org
Q: Is the shipping cost the same to anywhere in the world?
A: Yes, the shipping cost is a global flat rate. We send our products by EMS (Express Mail Service by the Japanese post office). In very rare cases, however, it may not be possible to deliver to certain countries by EMS. In this case we will send by regular air mail and we might ask you to pay the price difference if it is more expensive.
Q: Where will my purchase be sent from?
A: All of order sent from Japan
Q: When will the ordered item be shipped? How long does the shipment take?
A: We usually ship the item within 1-3 business days after the payment is received. The parcel will then be in transit for 2-4 business days, so altogether please calculate about 7 business days. Also please keep in mind that it may take some additional day(s) at customs (which unfortunately we cannot know or influence) and there might be some delay in case of holidays or due to a sudden shortness in stock.
After your item is shipped off, we immediately send you the EMS tracking number by email so you can keep track of your parcel's location at any time of day from Tokyo to wherever you live. It is traceable, safe and insured, so there's no need to worry. However, please track your parcel yourself and make sure you know when it arrives. We will keep you informed if there are any major delays and are always there for you by email or phone. It is in our interest to satisfy our customers.
Q: Is it possible to fix the time of delivery ?
A: Within Japan it is possible but for overseas unfortunately we cannot specify from our side. Please contact your local post office with your EMS tracking number (after you have received it) and consult with them whether this is possible to arrange.
Q: Can the shipping address be changed?
A: This will become complicated, so please carefully fill out the registration for the shipping address at the start of the transaction. Once the item has been shipped, there's no way to change it from our side.
Q: I placed an order, but received no confirmation mail. Did the order work?
A: You should receive an order confirmation mail. If you did not, please first check your spam mail. If you still cannot find it at all, please contact us either by email or phone and we will check if everything was processed correctly. If there is a problem, we will solve it.
Q: My parcel was returned to the sender. Can I get it resent?
A: Yes, it is possible to resend your parcel if your local post office sends it back to us. Please understand that you are responsible for tracking the parcel using the information we send you in the shipping confirmation email. In case the parcel is returned to us after the parcel's retention period expired at your local post office, we have to charge you again for shipping to resend your parcel.
Q: Can an electrical item be used in my country?
A: We are sending to too many different countries to be able to answer this exactly. You know best about the electrical standards in your country. Please read the product description carefully, including, if applicable, where we write about voltage. Battery-powered items are a safe bet. For other products you might need a transformer or adapter. For the USA, we find it is usually no problem because voltage and plugs are the same or similar to Japan's.
Q: Are the instructions/manual in English?
A: All items have Japanese user manual and you can download ENGLISH manual from this link. CLICK
Q: How can I return a product or replace a defective product?
A: Please first look at our terms and conditions to understand for which case you qualify. Then please contact us and include your registered email address and order number. Please describe exactly the reason for returning the product or what is defective, and include as much information as possible. Also please be sure to inform us about the condition of the item (unopened in original and undamaged package, damaged package, used item etc.).